Privacy policy

Veya Privacy Policy

Veya Limited (“Veya”,” AskVeya”, “AgentVeya”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This privacy policy describes Veya’s practices and procedures regarding the collection, use, disclosure, and sharing of personal information submitted to or otherwise collected by Veya through our websites, including www.askveya.com (the “Site”), our platforms and related services (collectively the “Services”).

This privacy policy applies only to information collected through our Services and not to information collected offline.

“Personal information” is any information that enables us to identify you, either directly or indirectly in conjunction with any other information we hold, by reference to an identifier such as name, address, date of birth or government identification number.

Veya as a data controller

We are the data controller for all personal information that we collect and process in providing services to our clients, administrating our business, engaging new clients and 3rd party providers.

The data controller is Veya Limited (“we, us, our”) of c/o RSM, 3 Hardman Street, Manchester, M3 3HF and we have overall responsibility for all personal information collected via this website.

What sort of information do we process?

We process (collect, store, use) personal information about lots of different people for different reasons. We process personal information about our clients, people who work with us to provide our services, our staff, property information and other third parties we interact with either directly or through our website.

Personal information means any information relating to a living person that allows for that person to be identified, directly or indirectly. When you interact with us we may collect and process personal information that you supply or that we collect from publicly available sources.

We are a data firm and therefore we will process a wide variety of personal information but normally we will process: your full name, contact details and information necessary for you to become a client. Depending on our relationship with you we may also process information about your business, identification, your relationship with us and how you use our website or other online services.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If you sign up to use any of the Veya services and create a profile, this will include:

Profile/Identity Data: first name, last name, email.

Contact Data includes, billing address, email address.

Communications Data includes your preferences in receiving marketing from us and your communication preferences.

If you purchase a product on the platform from Veya this will include:

Billing Data: debit/credit card holder information (name/billing address) of whoever purchased something from Veya Limited (payments processed by Stripe). Veya uses SamCart as the ecommerce platform for capturing and passing billing data to Stripe.

Financial Data: We rely on Stripe to retain and store your credit/debit card information and we do not retain it ourselves.

Transaction Data includes details about payments from you for products and purchases you have made from Veya Limited.

If you log onto the platform or contact us through interacting with our website communication tools:

Technical Data: internet protocol (IP) address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access this website.

Customer Support Data includes feedback and survey responses. If you conduct a webchat or contact us by email we will retain a record of that conversation

Usage Data includes information about how you use our website, products and services.

We also collect, use and share Aggregated Data such as deal data to help you to make data-driven product decisions. Aggregated Data could be derived from your Personal Data but is not considered Personal Data in law as this data will not directly or indirectly reveal your identity. However, if Veya combines or connects Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this Privacy Policy.

How do we collect personal information about you?

This section explains where our website stores your personal details and what cookies we use on our website and how we use them to improve our website, improve your browsing experience, and how they process your data.

We may collect personal information directly from you, from your interactions with our website, sign into our platform, usage of our video or live chat tools, phone or from third parties (including publicly available sources). If you are a client we will often collect personal information directly from you and where we do you must ensure the information you provide is accurate and not misleading. If any of the information you provide us with changes then you must tell us so that we can update our records.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Should you have any questions regarding this policy and our privacy practices, please contact us at [email protected]

What we do with your personal information

We process personal information for the purpose of providing our services to our clients and for other more general purposes of running a firm, including but not limited to:

  • Preventing or detecting fraudulent activities or other crimes;
  • disclosure to our insurers, accountants, solicitors or other professional advisers that we engage;
  • administrating our client’s accounts including the transfer of funds on behalf of our clients as well as billing for our services and the collection of debts owed to us;
  • managing our business by asking you for feedback on the performance of our employees;
  • advertising and marketing our services including sending you email communications about our services where we are permitted to do so.

What legal basis do we have for processing your personal information

UK law requires us to have a lawful basis upon which to process your personal information and we will usually do this using one or more of the following:

  • to perform a contract (for example: to provide our services) that we have we you or to take steps to enter into a contract (for example: so you can provide us with a service) with you;
  • to comply with our legal obligations;
  • to pursue our legitimate interests which is mainly to provide property information services to the public but would also include other general business interests.

When and how do we share your personal information?

As a firm who processes personal data, we are obligated to maintain our clients confidentiality but we need to share your personal information in order to provide our services and to comply with our legal obligations. We will only do this in compliance with the relevant laws and regulations. We will share your personal information with the following third parties:

  • Our employees;
  • Our suppliers and service providers including those companies that operate and maintain our IT systems where such personal information is stored;
  • credit reference agencies, financial service providers debt collection agencies and tracing agencies;
  • government agencies, regulators and other authorities if requested

How long do we keep your personal information?

We only keep personal information for as long as we consider it reasonable to do so. Generally this will be for a period of seven years to satisfy our legal obligations however we may keep personal information for longer if we deem it necessary and reasonable to do so.

Where do we hold your personal information?

We hold personal data in the EU but there may be occasions where personal information is stored on computers outside of the European Economic Area (“EEA”). For example if we are working with 3rd party service providers outside the EU for the purposes of providing our services to you. If we do this then we will ensure that similar protections are in place in that jurisdiction are imposed by the General Data Protection Regulation.

Marketing directly to you

We will only send you direct marketing if you have given your explicit consent to receive such materials. You can change your mind and withdraw your consent at any time if you want us to stop marketing to you.

Your information rights

You have the right to lodge a complaint with the Information Commissioner in respect of our processing of your personal information. You can find more details of this process at www.ICO.org.uk. If you would like to raise your complaint with us in the first instance, then please email us with details of your complaint at [email protected]

You have rights under data protection laws including the right to:

  • request from us access to, rectification of, or erasure of your personal information.
  • request the restriction of any processing or to object to our processing of your personal information; and
  • data portability.

Please email us at [email protected] to exercise any of your rights. If you would like more information on your rights and how personal information must be processed then you can find out more at www.ICO.org.uk.

Digital Privacy Policy

This section explains where our website stores your personal details and what cookies we use on our website and how we use them to improve our website, improve your browsing experience, and how they process your data.

We may change this policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this policy.

Should you have any questions regarding this policy and our privacy practices, please contact us at [email protected]

How this website collects your personal data

  • When you submit your details through one of our web forms: such as your name, email address, and telephone number
  • When you select a Veya product through our ecommerce pages
  • By the use of cookies to store information about you and your usage of this website

How is data transmitted?

All data passed between your computer and the server this website is hosted on is transmitted over SSL using 2048-bit encryption. This includes page views, contact forms submissions and any data 3rd parties collect (such as statistical data).

What are ‘cookies’?

‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

How third party services use your data

We pass your data to a variety of services to monitor our website usage, and manage our leads from contact form submissions. You have the right to opt-in (or out) of sending your data to these services that use cookies to manage your data.

Third party services we use that use cookies to manage your data:

Google Analytics

We use Google analytics to monitor our website traffic and activity as this gives us an insight on how people are using our website. We only send anonymous user data to Google Analytics and your personal data is not collected.

What happens if I don’t allow these cookies?

By not allowing these cookies, we will not know when you have visited our site, and will not be able to monitor its performance.

View Google Analytics privacy policy for more information – https://policies.google.com/privacy

Hotjar

Hotjar tracks and record anonymous data on what users’ are doing on our website to help improve the users’ experience using the following methods:

Heatmaps

Heatmaps tell us what sections on the website (such as menu links or call to actions) users are interacting with. This gives us an insight to see what sections need improving on pages.

The heatmaps do not capture or store any of your personal data.

Find out more about heatmaps – https://www.hotjar.com/heatmaps

Video recordings

Recordings show us what users are doing when they are browsing our website. This gives us a better understanding into how our users are navigating through our website and how they are interacting with different sections.

Recordings also help us identify any technical issues that users come across with our website (such as broken links or layout issues) so we can fix the issues as soon as possible.

The recordings do not capture or store any of your personal data and displays users anonymously.

We capture the following actions:

  • Mouse movements
  • Mouse clicks
  • Scroll movements

We do not capture keystrokes and can not see what information you are submitting when filling in any of our webforms.

Find out more about how recordings work – https://help.hotjar.com/hc/en-us/articles/115011647627-How-do-Hotjar-Recordings-Work-

Feedback polls

Feedback polls help us improve our website by asking you for your feedback. You have the choice to send us your feedback anonymously, or if you would like us to get in touch with you, you have the option to send us your contact details. If you choose to send us your contact details, you can request to have your details removed at anytime.

Find out more about feedback polls – https://www.hotjar.com/polls

What happens if I don’t allow this cookie?

Not allowing this cookie can result in us not discovering issues you may come across when browsing the website or allow us to collect your feedback to improve the website.

View Hotjar’s privacy policy for more information – https://www.hotjar.com/legal/policies/privacy

Third party services we use to store your personal details through the use of forms:

Hubspot CRM

We use a CRM provided by Hubspot to store your information when you submit any of our contact methods on the website. You can request to have your details removed at anytime.

View Hubspot’s privacy policy for more information – https://legal.hubspot.com/privacy-policy

Videoask

We use an interactive video tool provided by Videoask to communicate with you and capture your information when you submit your contact methods via this tool on the website. You can request to have your details removed at anytime.

View VideoAsk’s privacy policy for more information – https://www.videoask.com/

Samcart

We use an ecommerce platform provided by Samcart to collect and capture your billing information when you submit your request to purchase a Veya product via the askveya.com website.

View Stripe’s privacy policy for more information – https://www.samcart.com/privacy-policy

We’re committed to protecting and respecting your privacy.

This section of the website explains how we use any personal information that you provide to us though this website or that we collect from you when providing our services.

We may change our privacy notices from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by the terms of this privacy notice.